Enhancements to CU OnLine Coming Soon

Beginning August 15, you will notice a few new changes to CU OnLine home banking. We have not changed the basic CU OnLine system itself, so it will still be familiar when you log in to your Communication Accounts. These changes include enhancements to the login security as well as new features which have been requested by members to make CU OnLine more useful. Summaries of the enhancements are listed below; for a complete online guide to each of these sections, click "Read Details..." to the right of each heading.

Why are we changing the way you log into CU OnLine? -Read Details...
The Federal Financial Institutions Examination Council (FFIEC) recently issued guidelines directing financial institutions to increase online authentication levels by the end of 2006. This has become necessary due to the increasing incidents of identity theft and electronic fraud. These new steps are called Software Token Authentication.

Changes to the CU OnLine Login Page -Read Details...
The login process is changing in three ways:
     1. Login will become a multiple step process where you enter your Account
         (Member) Number, PIN and Random Security Code.
     2. The first time you login, you will be asked to enter three challenge questions
         and corresponding answers as well as a Security Key Image.
     3. During subsequent logins, you may be asked to answer a challenge question and
         verify the Security Key Image that you select.

Other New Features -Read Details...
The "User Options" tab brings you to a page where you may change the look and feel of your session, reset login information and check statistics. New features also allow you to set an alternate online banking login password and set up account "nicknames" to more easily identify your various Communication accounts.

Account Alerts -Read Details...
On the "User Options" tab, you can set up Account Alerts to notify you with real-time alerts when certain pre-configured conditions are met. Simply set up the account or transaction activity conditions that you would like the system to "tell you when the condition is met" and you will be notified immediately via e-mail or mobile e-mail.

CU OnLine Enhancements Q&A -Read Details...
Find out answers to frequently asked questions regarding the enhancements to CU OnLine.

AlertMe^TM Credit monitoring -Read Details...
Communication is excited to announce AlertMe, a new credit-monitoring service designed to help members fight identity theft; which is a growing problem that affects millions of Americans. AlertMe gives early warning of activity on your credit report. Since credit report activity can be a sign of possible identity theft, early detection can help you catch problems quickly to minimize losses.