Wednesday, July 23, 2008  










CU OnLine Q&A

What if I forget my PIN or my Challenge Question answers and get locked out?

To protect your security and validate that you are the one trying to access your accounts via CU OnLine, you will need to contact a CFCU branch and request that your login be reset.

Will I still have access to all of the same accounts online?

Yes. This process only affects how you log in, not your Internet banking accounts.

What will happen to my bill pay settings or any other saved settings within CU OnLine that I had set up before this change?

All existing settings within your Internet Banking session will remain the same after this change.

Why all this attention to the login process?

While the chances of identity theft or monetary loss are slim, there are active malicious individuals/entities on the Internet that look to fraudulently gain from unsuspecting persons. One of the most popular methods of fraud is through impersonating individuals during the login process. It is our intention to make this process as difficult as possible for these fraudsters while keeping your experience as hassle-free as possible.

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