Beginning Friday March 20, our branches will be available by drive-thru only. ATMs are available 24 hours a day. If you are experiencing a fever, dry cough, shortness of breath, or other respiratory symptoms, we kindly ask that you conduct business remotely to limit exposure of our employees and other members.
Information for Our Members & Communities
The well-being of our members, employees, and the communities we serve is paramount to Communication Federal Credit Union. With the recent developments regarding COVID-19 (novel coronavirus), we would like to share the steps we are taking as an organization to safely ensure continued operations.
What We are Doing:
Payment Deferrals – We are facilitating loan payment deferrals for members who are impacted by this situation. Please fill out our Hardship Assistance Form online or call us at 800.522.3535 for Consumer Loans, or call 844.668.4396 for Mortgage Loans if you would like to request a payment deferral. We may require documentation of the hardship to facilitate your request.
Relief Loans – If you have been financially impacted, we’re offering special Relief Loans for up to $5,000, with low interest rates and up to 90 days before your first payment is due. You can apply online or call us at 800.522.3535 for more information.
Monitoring – CFCU’s management team meets regularly to review updated information from the CDC as well as federal, state and local agencies to ensure the well-being of personnel and continuation of critical processes.
Communicating – We are actively communicating with our employees and members to limit the potential transfer of illness and adopt best practices recommended by government agencies.
Maintaining Drive-Thru Hours – At this time, 20 branches have drive-thrus available during regular drive-thru hours. You can refer to the Locations & ATMs page for up-to-date information on branch hours and closures. At this time, all branch lobbies are closed.
Sanitizing – We have implemented enhanced deep cleaning of our branches and back-office facilities with an additional emphasis on common areas and high-touch surfaces.
Limiting Travel – We have restricted non-essential business travel and are actively monitoring employee travel.
Recommending Self-Service – We continue to recommend that members utilize free 24/7 remote access to their accounts through the CFCU Mobile App and Online Banking. With these digital banking tools, members can view balances and transactions, deposit checks, make payments and transfers, and pay bills.
Providing Support – If you have a need or hardship which limits your ability to interact with us, please call the credit union or send us a secure message through Online Banking. We will work to accommodate your individual needs.
Things You Can Do
Download the CFCU Mobile App
Utilize Online Bill Pay
Help #FlattenTheCurve by following best practices for social distancing. Online Bill Pay allows you to pay most people and businesses electronically, which also lessens the load for essential workers – including postal employees and those who process cash deposits and mailed checks.
Help is Available
Both the outbreak of COVID-19 and the measures taken to limit its spread are expected to have health, social, and economical impacts. We have compiled a list of resources to help if you are affected.
Use reliable sources of information for updates and tips on how to limit the spread of COVID-19.
Self-Service & Remote Banking
Our existing self-service options allow you to manage your accounts and perform most transactions without the need to visit a branch. Leveraging these tools can allow you to practice social distancing while managing your finances, and allows our team to focus on assisting those members who are directly affected by this outbreak.
Support & Resources
There are a number of resources available to help those directly and indirectly affected by COVID-19. We have listed a few below to help affected members through this difficult time.
Keep up to date with information about COVID-19 and recommendations to limit the spread of the novel coronavirus with trusted international, federal, state, and local agencies.