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A New Digital Banking Experience is Coming

From 8/10/2022 to 8/16/2022, access to certain online and mobile banking features may be limited.

Communication Federal Credit Union is launching an innovative, new digital banking experience in August of 2022! The new platform will provide enhanced security, better stability, additional features, more consistency between the mobile app and desktop experience, better tools for budgeting and tracking your money as well as an improved user interface.

There will be a few changes, but we are working to migrate many of your existing settings to the new platform for a seamless transition. Check out the information in our help center to learn about the digital banking transformation coming soon!

Preparation: Things to Know and Actions Required

We have a few tips to make your transition to our new digital banking experience as seamless as possible! Below is a list of actions that we ask you to take in preparation for this upgrade.

Know Your Account Information – Take note of your current account information. You will need it to log in to the new platform for the first time and configure your accounts.

  • Your current digital banking User ID (or Username) that you use to log in.
  • Your current digital banking Password that you use to log in.
  • Your current CFCU Member Number, without the account ID suffix.
  • Your current digital banking Account Nicknames. Any account nicknames that you have set up through the current digital banking platforms will not transfer to the new system. Please note your current nicknames along with their corresponding account numbers so that you may reconfigure this information in the new system.
  • Your current account alerts. Any email or SMS account alerts you have configured will have to be created again in the new platform. The new platform features enhanced alert capabilities, including push notifications and real time alerts.

Verify and Update Your Contact Information – By August 1, verify that your phone number(s), email address, and mailing address are correct within the current platform. This will ensure you can access the new digital banking platform when it is available.

  • To view and update your information, log in to online banking by visiting the Secure Login page. Select “Settings” (1) > “Profile” (2) > “Address (3) / Email and Phone Number” (4) to verify and update your information. This cannot be done via the CFCU Mobile App.

Update Contact Information

External Transfers and Loan Payments – If you currently use the External Transfers feature to transfer funds or make loan payments, your action will be required to continue using this feature in the new platform.

  • Any external (non-CFCU) account(s) you have not used to make transfers to or from your CFCU accounts(s) since March 1, 2022 will not be available in the new digital banking experience. External accounts you have used to make transfers after March 1, 2022 will be available in the new platform.
  • Any scheduled external transfers or loan payments created within the current CFCU online banking system or mobile app before August 16, 2022 will need to be configured again within the new digital banking experience.
  • Please note external accounts that you have linked and scheduled/recurring transfers you have configured so that you may add them to the new system if needed.

About the New Digital Banking Experience

We have a few tips to make your transition to our new digital banking experience as seamless as possible! Below is a list of actions that we ask you to take in preparation for this upgrade.

What Will Change?

  • Online and Mobile Banking will have a new, unified look and feel.
  • A new CFCU Mobile Banking App will be available for iOS and Android.
  • The New Digital Banking Experience will give you more control over your accounts and enhanced self-service tools to better manage your finances.
  • External Transfers will process faster and there will no longer be a fee for outbound transfers. Please Note: External Transfers scheduled to take place after August 16 will have to be reconfigured in the new platform.
  • Credit Sense will be called SavvyMoney. You will continue to have free access to the same great credit score and report tool that you are accustomed to.

What Will be the Same?

  • Your Digital Banking username, accounts, and profile information.
  • Your Bill Pay payees and settings.
  • Your Zelle contacts and settings.
  • Your internal transfers and member-to-member transfers.

What Will be New?*

  • Transaction Disputes – You will be able to initiate transaction disputes from within the transaction view in Digital Banking.
  • Overdraft Protection – You will be able to enroll in Overdraft Protection, choose your linked accounts, and configure backup account priorities within Digital Banking.
  • Member-to-Member Transfers – In addition to seeing your linked Member-to-Member Transfer accounts, you will be able to link new accounts within Digital Banking, making transferring money to other CFCU members easier than ever!
  • Wire Transfers – You will be able to request domestic wire transfers within Digital Banking.
  • Skip-A-Pay – You will be able to request payment skips within Digital Banking for eligible loan accounts during our annual Skip-A-Pay promotion.
  • Checking Rewards – PayMe Checking and Performance Checking accountholders will be able to view their monthly reward qualifications and status within Digital Banking.
  • Credit Card Rewards – Visa Platinum Rewards cardholders will be able to access Scorecard Rewards directly within Digital Banking.
  • Budgeting & Spending – Get an overview of your spending habits with transaction categorization, budgeting tools, and visual aids within Digital Banking. Link your existing accounts at other financial institutions to get a complete overview of your financial health.
  • Savings Goals – Create and track savings goals within Digital Banking. Assign goals to eligible CFCU account(s) and track your progress with ease.
  • Debit Card Controls – Starting in 2023, you will be able to activate new debit cards, configure real time alerts, and block/unblock your CFCU debit card(s) within Digital Banking.

*Access to new features may require certain Communication Federal Credit Union products and/or services.